How can we help you?

Unfortunately, there is no way to Unpublish a Challenge once it has been Published and tickets have been sold. 

However, if COVID-19 has interrupted your plans for an Arena Competition - then you are able to process through the following steps to ensure you are able to cancel your competition appropriately.

Note: If you have accepted early payouts for your event, you will need to refund participants outside of Arena

1. First, Refund Tickets
   • How do I Refund a Ticket?
     
     
2. Then, Prevent Any Future Sales, you will need to adjust the Ticket Sales End Date to today's date
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3. Finally, scramble the Event URL to ensure that any previous marketing materials no longer guide them to a canceled event.
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