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How do I Cancel my Arena Competition?

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Unfortunately, there is no way to Unpublish a Challenge once it has been Published and tickets have been sold. 

However, if COVID-19 has interrupted your plans for an Arena Competition - then you are able to process through the following steps to ensure you are able to cancel your competition appropriately.

Note: If you have accepted early payouts for your event, you will need to refund participants outside of Arena

 

  1. First, Refund Tickets
  2. Then, Prevent Any Future Sales, you will need to adjust the Ticket Sales End Date to today's date
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  3. Finally, scramble the Event URL to ensure that any previous marketing materials no longer guide them to a canceled event.
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